Booking and Conditions

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Before you book one of our tours, please have a look at our booking conditions here below. Please note that the booking conditions may change from time to time and may vary from one tour to another depending on the terms that are set by partner service providers like accommodation properties, local airlines as well as the government regulations.

Trek365 Holidays herein after referred to as ‘the Company’ accepts bookings subject to the terms and conditions outlined herein.

THE BOOKING
Bookings and ensuing contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it.

All travelers receive pre-trip information, complete itinerary and on-demand pre-travel advice, via email or directly with our offices for any last minute or personal queries.

In the event of a particular accommodation being unavailable upon booking, accommodation of a similar or higher standard will be substituted.

DEPOSIT & PAYMENT
For safari or trek reservation to be held on any departure itinerary a deposit of 30% per person per itinerary is required and if the safari involves a lot of hotels and flights the company may ask more deposit to manage those bookings. The balances of trip payments are due 14 days prior to arrival day in Tanzania or as may be agreed. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent.

If the full safari amount is not paid at least 10 days prior to departure day, the Company reserves the right to treat the booking as cancelled and the deposit shall not be refunded. Clients/Agents booking within 14 days of tour departure are required to pay the full amount immediately to secure the reservation.

All bank transfer charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in the bank account.

CANCELLATIONS
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.

Trek365 Holidays entitled to act as an agent or principal with regard to the provision of the services.
If a booking is cancelled the client is subject to a cancellation fee as follows:

40 days or more notice, 75 % of the total booking cost shall be refunded.

39 – 20 days notice, 50% of the total booking cost shall be refunded

19 – 10 days notice, 25% of the total booking cost shall be refunded

9 – Days or less notice given, NO refund shall be given.

CLIMATE

The climate is hot and sometimes humid. From December to March, when the north-east monsoon blows, it is hot and humid. In April and May heavy rains fall with June to October being the coolest and driest period. The lesser rains fall in November. Temperatures sway between 25 degrees Celsius and 35 degrees Celsius and annual rainfall is about 200mm.

However, it’s the responsibility of the traveler to collect enough information about climate from various sources and be aware of the destination weather / climate before departing for his/her trip.

The company operates all the year around, but the company will not be responsible for any nuisances or complaints based on the unexpected climate or weather encountered during the trip.

TRAVEL DOCUMENTS /PASSPORTS, VISAS AND OTHER TRAVEL PAPERS
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, Travel Insurance and any other documentation required are all in order for the countries to be visited.

Transportation
Every effort is made to ensure that the safari vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or delay as a result of the poor road conditions.

Factors outside the company’s control (Force Majeure).

The company will do its best to minimize the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, boarder closures, refusal of visas, industrial action, delayed flights, unforeseeable climate, etc.